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Hello!
At Factorial, we're looking for a Team Lead Account Management Small Accounts to help us enhance our customer experience and drive business growth. 🦄
Ready to take on the challenge? 🚀
The Role 📜
As a Team Lead of Account Management Small Accounts, you will oversee a dynamic team focused on nurturing and growing our Small Accounts. Your leadership will empower team members to deliver exceptional service, ensuring customer satisfaction and retention.
You will be responsible for developing strategies that maximize account performance while collaborating with cross-functional teams to support the clients’ needs effectively.
Your Responsibilities Include:
Leading and mentoring the AM Small Accounts team, providing guidance and support to achieve targets.
Developing and implementing account management strategies tailored for Small Accounts clients to enhance satisfaction and retention.
Monitoring account performance metrics and generating reports for continuous improvement. addressing any concerns or issues promptly.
Collaborating with Sales, Marketing, and Product teams to align strategies and ensure a seamless client experience.
Identifying opportunities for upselling and cross-selling within the existing client base.
Qualifications 📜
Proven experience in account management or customer success roles, preferably in a B2B environment.
Strong leadership skills, with experience managing teams and driving performance.
Excellent communication and interpersonal skills, with the ability to build relationships at all levels.
Analytical mindset, capable of interpreting data to drive decisions.
Ability to thrive in a fast-paced environment while managing multiple priorities.
Fluency in English is required.
Perks of Being Part of Our Team 💆♂️💆♀️
High growth, multicultural, and friendly environment 🤝🏽
Private health insurance 🩺
Healthy life with Gympass (Gyms, pools, outdoor classes) 🧘🏽♀️
Save expenses with Cobee 💰
Language classes with Yolk Academy 👩🏽🏫
Breakfast in the office and organic fruit 🍏
Nora and Apetit discounts 🍱
Free caffeine and theine ☕️
Pet Friendly 🐶
At Factorial, we’re building the leading business management software for companies of all sizes. Our platform centralizes key workflows across HR, finance, and operations, freeing teams from manual processes so they can focus on what really matters: leading, growing, and taking care of their people.With over 1,200 employees across 7 markets, we serve 700,000+ users and are one of Europe’s fastest-growing SaaS companies, backed by top-tier investors and proudly headquartered in Barcelona.We believe in bold goals, radical ownership, and inclusive collaboration. If you're excited to shape the future of business management technology, we’d love to meet you.
Our Values 🫀
We own it: We take responsibility for every project. We make decisions, not excuses.
We learn and teach: We're dedicated to learning something new every day and, above all, share it.
We partner: Every decision is a team decision. We trust each other.
We grow fast: We act fast. We think that the worst mistake is not learning from them.
We believe in diverse talent: We welcome applicants from all backgrounds and strongly encourage people of diverse experiences and identities to apply.
We believe in inclusion: We are committed to equal opportunities and actively promote workplace inclusion of people with disabilities. If you would like to learn more about our inclusive recruitment processes, you are welcome to indicate so optionally and we will share additional information with you.
Wanna learn more about us?
Check our website!
Perks of being part of our team💆
We care about people and we also offer a lot of benefits for employees:
High growth, multicultural and friendly environment 🤝
Alan as private health insurance 🩺
Healthy life with Wellhub (Gyms, pools, outdoor classes) 🧘🏽♀️
Save expenses with Cobee 💰
Language classes 👩🏽🏫
Breakfast in the office and organic fruit 🍏
Nora discounts 🍱
Free caffeine and theine ☕
Pet Friendly 🐕