Revenue Operations Specialist CX

Hello! 👋🏽

At Factorial we're looking for a new Customer Experience Operations Specialist (CX Ops Specialist) to help us boost the company to the next level. 🦄

About the team 👥

Our Customer Experience team is the voice that guides our users every step of the way, making sure they always get the most out of Factorial. If you’re passionate about people and love turning a challenge into a great experience, you’ll fit right in.

About the role

We’re looking for a Revenue Operations Specialist to join our growing Customer Experience Operations team (Revenue Operations team focused in aftersale).

You’ll play a critical role in designing, building, and maintaining automation systems across all the Customer Experience team (Client Onboarding, Account Management, Customer Support, Retention and Expansion, Consultancy, etc).

This includes working with tools like HubSpot and Zapier, collaborating with stakeholders across the revenue funnel, and supporting the development of scalable, cross-functional processes.

This role is perfect for someone structured, hands-on, and curious — someone who loves to solve operational puzzles, understands the impact of automations and business growth, and thrives in fast-paced environments.

What you'll do 📝

• Execute high-impact automation projects across CX — powering the scalability of our CX engine

• Work on fast-paced, innovative initiatives, leveraging the latest technology including AI-powered tools, smart integrations, and automation orchestration platforms

• Design, build, and optimize workflows using HubSpot, Zapier, and other platforms, driving real-time impact on customer journeys and more

• Integrate third-party systems into our ecosystem, ensuring seamless data flow and logic across the RevOps tech stack

• Evaluate, assess, and negotiate with key vendors, contributing to our tech strategy and tooling roadmap

• Monitor automation performance, troubleshoot issues, and own continuous improvement with a focus on scalability and resilience

• Regularly report progress and results directly to Directors and VPs — gaining high visibility across the organization

• Co-develop our internal CX playbook, processes, and documentation to scale best practices across teams

• Collaborate cross-functionally with RevOps, Data, and Finance teams to align automation efforts with business goals

What are we looking for? 🎯

• 2–3 years of experience in a RevOps, Marketing Ops, Sales Ops, or CX Ops environment

• Proficiency with HubSpot — you’ve built and optimized automations

• Basic knowledge of APIs, webhooks, or tools like Make or Zapier

• Strong logical thinking, attention to detail, and a structured approach to problem-solving

• Curiosity about the “why” behind automation — not just the “how”

• A collaborative mindset and a willingness to jump into hands-on execution

• Clear communication skills — both in writing and verbally — to explain technical concepts to non-technical teams (English and Spanish)

Nice to have

• Advanced knowledge of APIs, webhooks, or tools like Postman or Make

• Experience working in a fast-paced environment with high stakeholder context-switching

• Experience working in a B2B SaaS company

• Understanding of cross-functional GTM processes (e.g., lead lifecycle, deal routing, customer onboarding)

• Familiarity with tools like Jira, Notion, or Asana for project and workflow management

• Familiarity with JavaScript (or similar scripting language) to create custom-coded workflows or automation logic when needed

Perks of being part of Factorial 😎

• Alan as private health insurance 🩺

• High growth, multicultural and friendly environment 🤝

• Healthy life with Wellhub (Gyms, pools, outdoor classes) 🕺🏻

• Save expenses with Cobee💰

• Language classes 👩🏻‍🏫

• Breakfast in the office and organic fruit 🍏

• Food discounts with Nora 🍱

• Pet Friendly 🐕

• Much more that we'll spill during the interview process

About Factorial 🚀

At Factorial, we’re building the leading AI Business Management Software for companies of all sizes. Our platform centralizes key workflows across HR, Finance, Talent, Operations, and IT, freeing teams from manual processes so they can focus on what really matters: leading, growing, and taking care of their people.With over 1,500 employees across Europe, Asia, Africa, and America. We are one of Europe’s fastest-growing SaaS companies, proudly headquartered in Barcelona. If you're excited to shape the future of business management technology, we’d love to meet you.

We believe in diverse talent: we welcome applicants from all backgrounds and strongly encourage people of diverse experiences and identities to apply.

We believe in inclusion: we are committed to equal opportunities and actively promote workplace inclusion of people with disabilities. If you would like to learn more about our inclusive recruitment processes, you are welcome to indicate so optionally and we will share additional information with you.

Our values 🫀

• We own it: We take responsibility for every project. We make decisions, not excuses.

• We learn and teach: We're dedicated to learning something new every day and, above all, share it.

• We partner: Every decision is a team decision. We trust each other.

• We grow fast: We act fast. We think that the worst mistake is not learning from them.

Want to learn more about us? Check our website!