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At Factorial, we believe that when our people grow, we all grow. 🚀
We’re on the lookout for our next Onboarding Specialist – DACH Market to elevate how new customers experience and activate Factorial.
If you love helping people succeed, enjoy digging into processes, and want to have real impact—this is your chance!
Even if you don’t meet every single requirement… we’d still love to hear from you. 💜
As an Onboarding Specialist, you’ll guide new customers through their Factorial journey—making sure they’re confident, supported, and fully set up to get the most out of our platform.
You’ll be the bridge between clients, Product, Sales, and Customer Success—turning insights into better experiences and helping shape how our product evolves.
Welcome and onboard new DACH clients through video calls & email
Build a personalized onboarding journey shaped by each customer’s need
Understand how our clients work - and help translate their processes into Factorial
Spot challenges, identify opportunities, and share insights to improve the experience
Collaborate closely with Sales, Product, and CS teams to continuously enhance the client journey
Help define and scale onboarding processes that make the experience smoother and faster
Clients are fully activated and using Factorial to its full potential.
High client satisfaction and positive feedback.
Scalable processes that shorten onboarding times.
Actionable insights shared with Product.
Native/fluent German & English
Experience in Customer Success, Onboarding, or Support (SaaS is a big plus!)
Proactive, curious, and excited to solve problems
A fast learner - comfortable with product changes
Ownership mindset: You care deeply about client success
HR knowledge is a plus (not a must!)
Love helping people succeed
Enjoy translating challenges into solutions
Communicate clearly and confidently
Thrive in fast-paced, collaborative environments
Ask “why?” just as often as you ask “how?”
At Factorial, we’re building the leading business management software for companies of all sizes. Our platform centralizes key workflows across HR, finance, and operations, freeing teams from manual processes so they can focus on what really matters: leading, growing, and taking care of their people.With over 1,200 employees across 7 markets, we serve 700,000+ users and are one of Europe’s fastest-growing SaaS companies, backed by top-tier investors and proudly headquartered in Barcelona.We believe in bold goals, radical ownership, and inclusive collaboration. If you're excited to shape the future of business management technology, we’d love to meet you.
Our Values 🫀
We own it: We take responsibility for every project. We make decisions, not excuses.
We learn and teach: We're dedicated to learning something new every day and, above all, share it.
We partner: Every decision is a team decision. We trust each other.
We grow fast: We act fast. We think that the worst mistake is not learning from them.
We believe in diverse talent: We welcome applicants from all backgrounds and strongly encourage people of diverse experiences and identities to apply.
We believe in inclusion: We are committed to equal opportunities and actively promote workplace inclusion of people with disabilities. If you would like to learn more about our inclusive recruitment processes, you are welcome to indicate so optionally and we will share additional information with you.
Wanna learn more about us?
Check our website!
Perks of being part of our team💆
We care about people and we also offer a lot of benefits for employees:
High growth, multicultural and friendly environment 🤝
Alan as private health insurance 🩺
Healthy life with Wellhub (Gyms, pools, outdoor classes) 🧘🏽♀️
Save expenses with Cobee 💰
Language classes 👩🏽🏫
Breakfast in the office and organic fruit 🍏
Nora discounts 🍱
Free caffeine and theine ☕
Pet Friendly 🐕
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