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Hello! 👋🏻
At Factorial, we believe our growth comes from the growth of our people. We’re looking for an Onboarding Specialist – DACH Market to elevate the experience, success, and satisfaction of our clients as they implement Factorial. This role isn’t just about guiding clients—it’s about ensuring every onboarding interaction unlocks the full potential of our platform and provides insights that drive continuous improvement.
Are you ready? 🚀
You’ll collaborate with Clients, Sales, Product, and Customer Success teams to ensure new clients are fully onboarded and successful with the platform. Instead of simply following checklists, you’ll dig into client processes and needs—turning insights into a fully customized onboarding experience.
What You’ll Be Doing
Onboard DACH customers via video call and email until Factorial is fully implemented.
Ensure a personalized experience when setting up accounts.
Gather feedback, uncover challenges, and detect opportunities to improve the experience.
Share insights with Product and Customer Success teams to enhance the customer journey.
What Success Looks Like…
Clients are fully activated and using Factorial to its full potential.
High client satisfaction and positive feedback.
Scalable processes that shorten onboarding times.
Actionable insights shared with Product.
You’ll Be a Great Fit if You…
Are fluent in German and English.
Have experience in Customer Success, Onboarding, or Customer Support (SaaS experience is a plus).
Are proactive, eager to solve problems, and take ownership of client success.
Learn quickly and keep up with product updates.
Knowledge of Human Resources is a plus.
Perks of being part of our team 😏
High growth, multicultural and friendly environment 🤝
Save expenses with Cobee 💰 and get your salary in advance with Payflow 💸
Healthy life with Gympass 🧘🏽♀️
Alan as private health insurance 🩺
Language classes with Yolk Academy 👩🏽🏫
TaxDown to simplify your taxes and maximize your savings
Breakfast in the office, organic fruit🍏 and free caffeine and theine☕
Flexible schedules ⏰, pet Friendly 🐶 and no dress code!😀
Structured career paths to support your professional growth- we don’t believe in dead ends.
Transparent salary grids from 25.000€ to 28.000€ OTE.
Is this you?! Come rock the world with us!
About us 🚀
Factorial is an all-in-one HR software company founded in 2016. We help SMEs automate HR workflows, centralize people data, and make better business decisions. Today, we serve thousands of customers in over 60 countries and have a diverse team of +1,200 people across Barcelona, Brazil, and Mexico.
Our Values 🫀
We own it: We take responsibility for every project.
We learn and teach: We share knowledge every day.
We partner: Every decision is a team decision.
We grow fast: We act quickly and learn from mistakes.
We #betonpeople 💗
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