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This is a strategic leadership role that will define the future of Factorial’s onboarding and delivery model for large and enterprise accounts. You will lead the structure, performance, and evolution of our Project Management Office while directly managing the XL Project Management team and the Consulting team—a combined group of approximately 30 people.
Your work will set the tone for long-lasting client relationships and will have a direct impact on customer satisfaction, retention, and long-term growth.
The role requires a blend of strategic thinking, operational excellence, project management mastery, and people leadership, along with a strong understanding of SaaS onboarding and customer success dynamics.
You will partner closely with Sales, Product, Engineering, Finance, Account Management, Support, and all relevant teams to ensure every large customer’s implementation is efficient, scalable, and tailored to their needs.
Key Responsibilities Strategic Leadership & PMO Management:
Lead, mentor, and grow the XL Project Management team and Consulting team (30 HC), ensuring high performance, scalability, and role clarity.
Define and continuously refine the PMO strategy, methodologies, playbooks, and delivery frameworks.
Establish KPIs, dashboards, and quality standards for onboarding excellence.
Customer Onboarding & Delivery Excellence:
Own the end-to-end onboarding journey for enterprise and high-complexity accounts.
Oversee pre-sales engagement, scoping, and expectation management.
Ensure robust solution design, requirements gathering, and implementation planning.
Drive product adoption, change management, and customer training strategies.
Identify and mitigate risks, dependencies, and blockers early in the onboarding process.
Cross-Functional Collaboration:
Work closely with Sales, Product, Engineering, MPEs, and Customer Success to ensure a frictionless customer transition from purchase to activation.
Act as the voice of onboarding and delivery in cross-functional initiatives and roadmap discussions.
Align delivery capabilities with business objectives and revenue targets.
Performance & Continuous Improvement:
Monitor onboarding performance, time-to-value, and customer satisfaction metrics.
Implement continuous improvement initiatives across processes, tooling, and methodologies.
Champion a data-driven culture within the PMO, ensuring visibility and accountability.
Requirements
Proven experience leading Project Management or PMO teams, ideally in a SaaS, HR Tech, or similar fast-growth environment.
Strong background in enterprise onboarding, implementation, or consulting.
Experience managing large teams (20+ HC) with a focus on coaching, performance, and career development.
Solid understanding of HR processes, payroll, workforce management, or similar (preferred).
Proficiency with SaaS platforms and project management tools (Gantt, Jira, Asana, Trello, etc.).
Fluent in English; additional European languages are a plus.
Excellent communication, stakeholder management, and problem-solving skills.
Ability to manage multiple complex projects simultaneously and thrive in a fast-paced environment.
Strong organizational skills, attention to detail, and a customer-centric mindset.
Formal certifications are a plus (PMP, Agile, Scrum Master, PRINCE2, etc.).
About Factorial
Factorial is an all-in-one HR Software company founded in 2016 and rapidly scaling globally. Our mission is to help SMEs automate HR workflows, centralize people data, and make better business decisions.
Our Values
We own it – We take responsibility for results. We act proactively, not reactively.
We learn and teach – We grow every day and elevate each other.
We partner – We trust, collaborate, and build together.
We grow fast – We move quickly, learn from mistakes, and iterate without fear.