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At Factorial, we believe our growth comes from the success of our people and partners.
We’re looking for a Partner Account Manager DACH market to strengthen and scale our partner ecosystem across the DACH region.
This role isn’t just about account management – it’s about building trust, enabling growth, and ensuring our partners thrive with Factorial. You’ll be the connector, advisor, and problem-solver who helps partners deliver real impact to their clients.
If you love building relationships, solving challenges, and driving growth in a fast-paced SaaS environment – this could be your next big step.
Our Strategic Partnerships team opens doors to new markets by building meaningful partnerships that help us grow together. If you thrive on collaboration and love creating win-win relationships, we’d love to have you on board.
Be the main point of contact for partners across the DACH region (Germany, Austria, Switzerland).
Support onboarding, implementation, and client troubleshooting.
Manage partner and client requests (contracts, invoicing, upsells/downsells).
Build long-term, trusted relationships to maximize retention and satisfaction.
Streamline partner support and ticketing processes.
Ensure consistency and scalability across partner operations.
Design, deliver, and manage training programs to ensure partners are ready to sell, implement, and support Factorial’s solutions.
Improve and expand training formats (live, virtual, and self-paced).
Streamline content in an LMS for scalability and partner convenience.
Track partner certification and provide support during onboarding and learning sessions.
Collect feedback to continuously improve training experiences.
Capture product insights directly from partners and their clients.
Collaborate with Product Managers to prioritize improvements based on DACH market needs.
Keep partners updated on product launches, leveraging marketing and automation tools.
Create mechanisms to make partners feel part of the Factorial rocketship.
Continuously find new ways to bring value to partners and help them grow their business with Factorial.
Contribute ideas and processes to make the Factorial Partner Ecosystem the best in the industry.
High partner satisfaction and retention across the DACH region.
Smooth onboarding and faster certification completion.
Strong adoption of Factorial’s tools and integrations.
Clear partner insights driving product improvements.
Efficient, scalable partner management processes.
You are fluent in German (native or near-native) and proficient in English.
You have 2+ years of experience in partner management, account management, or customer success (SaaS or B2B experience is a strong advantage).
You excel at building relationships and communicating across diverse teams and stakeholders.
You’re a problem solver who can navigate technical and operational challenges.
You’re detail-oriented and structured when handling contracts, invoices, and processes.
You thrive in a fast-paced, international scale-up environment.
You enjoy collaborating with cross-functional teams (Sales, Product, Operations, Enablement).
Alan as private health insurance 🩺
High growth, multicultural and friendly environment 🤝
Healthy life with Wellhub (Gyms, pools, outdoor classes) 🕺🏻
Save expenses with Cobee💰
Language classes 👩🏻🏫
Breakfast in the office and organic fruit 🍏
Food discounts with Nora 🍱
Pet Friendly 🐕
Much more that we'll spill during the interview process
At Factorial, we’re building the leading AI Business Management Software for companies of all sizes. Our platform centralizes key workflows across HR, Finance, Talent, Operations, and IT, freeing teams from manual processes so they can focus on what really matters: leading, growing, and taking care of their people.With over 1,500 employees across Europe, Asia, Africa, and America. We are one of Europe’s fastest-growing SaaS companies, proudly headquartered in Barcelona. If you're excited to shape the future of business management technology, we’d love to meet you.
We believe in diverse talent: we welcome applicants from all backgrounds and strongly encourage people of diverse experiences and identities to apply.
We believe in inclusion: we are committed to equal opportunities and actively promote workplace inclusion of people with disabilities. If you would like to learn more about our inclusive recruitment processes, you are welcome to indicate so optionally and we will share additional information with you.
We own it: We take responsibility for every project. We make decisions, not excuses.
We learn and teach: We're dedicated to learning something new every day and, above all, share it.
We partner: Every decision is a team decision. We trust each other.
We grow fast: We act fast. We think that the worst mistake is not learning from them.
Want to learn more about us? Check our website!
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