Hello!
At Factorial we are looking for a Manager of Account Management for the UK and ROW markets to join our CX team. You will report directly to the Head of Account Management and will work hand in hand with the other Area Managers to execute overall an upselling and also retention, satisfaction, and activation plan for our existing clients. We are looking for a person who wants to get involved and contribute innovative ideas that have an impact on the business.
What will you be doing:
- You will lead Team Leads and Account Managers.
- Successfully hire the best talent for your team
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Make sure the KPIs of your team are achieved
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Constantly analyse data in order to improve or change internal processes.
Your Profile
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Proven experience in management roles, 2 years experience
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Sales, upselling, or cross-selling experience
- Retention and customer relationship management
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Exceptional analytical and problem-solving skills
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Exceptional interpersonal and communication skills
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Excellent written and verbal communication skills in English
- Able to work in a constantly changing environment and dynamics
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Able to manage and prioritise multiple responsibilities
Is this you?! Come rock the world with us!
About Us 🚀
Factorial is an all-in-one HR Software fast-growing company founded in 2016. Our mission is to help SMEs automate HR workflows, centralize people data and make better business decisions. Currently, serves thousands of customers in over 60 countries all over the world and across industries, it has built a super diverse and multicultural team of over +900 people in Barcelona, Brazil and Mexico offices.🌎
Our Values
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We own it: We take responsibility for every project. We make decisions, not excuses.
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We learn and teach: We're dedicated to learning something new every day and, above all, share it.
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We partner: Every decision is a team decision. We trust each other.
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We grow fast: We act fast. We think that the worst mistake is not learning from them.
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