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Junior Onboarding Specialist - UK Market

  • Indefinite
  • Full time
  • 08005, Barcelona, Barcelona, Spain
  • Product

Hello! πŸ–

At Factorial we're looking for a new Junior Onboarding Specialist for the UK Market to help us take the company to the next level. πŸ¦„

Ready to be part of the challenge?πŸš€

The Role πŸ“œ

We are looking for a Junior Onboarding Specialist to join our Country Product Expert team and act as the first point of contact for our customers and help Factorial grow in the UK Market.

As part of the Country Product Expert team, you will be responsible for onboarding new clients, ensuring our clients use the platform to its fullest, and gathering customers' feedback.

One of your greatest challenges will be to make sure our product can be fully adapted to the client's needs. This requires you to perfectly understand their processes and problems and detect possible improvements and opportunities in the product.

What you will be doing:

  • Onboard our new UK Market customers by assisting them via video call and e-mail until Factorial is fully implemented in their organization.
  • Bring a consultative approach to customers to ensure a fully customized experience setting up their accounts.
  • Understand our client's problems and needs and gather their feedback.
  • Share improvement points that can help us create the best customer journey and unlock the market.

Your Profile 🧐

  • Proactive and fast learner.
  • Problem-solving and a good sense of analysis.
  • You enjoy dealing with customers and you are an active listener.
  • Speak native-level of English

Perks of being part of our team 😏

  1. Save expenses with Cobee πŸ’° and get your salary in advance with Payflow πŸ’Έ
  2. Healthy life with a free physiotherapist in the office, Gympass πŸ§˜πŸ½β€β™€οΈ and Alan as private health insurance 🩺
  3. Language classes with Yolk Academy & Factorial Language exchange πŸ‘©πŸ½β€πŸ«
  4. Syra and Nora Real Food discounts ❗
  5. Breakfast in the office, organic fruit🍏 and free caffeine and theineβ˜•
  6. Flexible schedules ⏰, pet Friendly 🐢 and no dress code!πŸ˜€

Is this you?! Come rock the world with us! πŸ‘Œ

About Factorial HR πŸ€“

Factorial is an all-in-one HR Software fast-growing startup founded in 2016. Our mission is to help SMEs automate HR workflows, centralize people data and make better business decisions. Currently, serves thousands of customers in over 60 countries all over the world and across industries, it has built a super diverse and multicultural team of over +800 people in Barcelona, Brazil, Mexico, and EEUU offices.🌎


Do you want to know more about us? πŸ‘€

We've won awards and received outstanding customer feedback since day one. It has closed over 120M$ in funding with top international venture capital firms (Tiger, CRV, Creandum, Point Nine Capital, and K Fund).