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Junior Customer Operations Specialist

  • Indefinite
  • Full time
  • 08005, Barcelona, Barcelona, Spain
  • Customer Experience

Hello! 👋🏽

At Factorial we are looking for a Customer Operations Specialist to help us boost the company to the next level 🦄

Ready to be part of the challenge?🚀

You will be part of an international Customer Success team of 100+ people from 20+ countries.

If you feel like this is you, join our special and energetic Customer Success family right away.

The role 📜

1. Administer and support the Hubspot platform (adding new users creating new fields, implementing changes in the process, building workflows , etc)

2. Develop and maintain standardised operations reports and dashboards to monitor Customer Success Performance

3. Build repeatable processes to empower the whole Customer Success team

4. Support day-to-day inquiries from the Customer Success team providing prompt and efficient resolution to all their inquiries

5. Provide guidelines and education to the Customer Success team around Hubspot policies

Your Profile 🧐

  • CRM knowledge is a plus
  • Organisation and attention to details is a must
  • Excellent communication skills. Fluent in English
  • Ability to prioritise tasks and deliver to a high standard
  • Experience in creating complex reports, dashboards and documenting processes
  • Experience with Data Analysis

Perks of being part of our team 😏

1. Save expenses with Cobee 💰 and get your salary in advance with Payflow 💸

2. Healthy life with a free physiotherapist in the office, Gympass 🧘🏽‍♀️ and Alan as private health insurance 🩺

3. Language classes with Yolk Academy & Factorial Language exchange 👩🏽‍🏫

4. Syra and Nora Real Food discounts ❗

5. Breakfast in the office, organic fruit🍏 and free caffeine and theine☕

6. Flexible schedules ⏰, pet Friendly 🐶 and no dress code!😀

About Factorial HR 🤓

Factorial is an all-in-one HR Software fast-growing startup founded in 2016. Our mission is to help SMEs automate HR workflows, centralise people data and make better business decisions.

Currently we help more than 7000 customers in over 60 countries all over the world and across industries, and we've built a diverse and multicultural team of over +800 people in Barcelona, Brazil, Mexico, and US offices.🌎

Do you want to know more about us? 👀

We've recently became the newest unicorn in Spain 🦄, and we've won awards and received outstanding customer feedback since day one. Factorial raised over 200M$ in funding with top international venture capital firms (Atomico, Tiger, CRV, Creandum, Point Nine Capital, and K Fund).