Hello! 👋🏽At Factorial, we're looking for a Junior Account Manager for Small Accounts for the Spanish Market to give the best experience to our customers. As an Account Manager, you will be a key point of contact for our existing clients, ensuring their satisfaction and loyalty. Your main focus will be on understanding their needs, addressing any concerns, and proactively providing solutions that enhance their experience with our services. You will play a crucial role in developing long-term relationships with clients and driving retention and upselling initiatives.
The Role 📜
As a Junior Account Manager Small Accounts, you'll be responsible for developing a portfolio of 200-300 accounts. Your role involves proactive engagement, understanding client needs, and creating personalized strategies to drive satisfaction, retention, and growth.
- Sales Growth: Develop personalized sales strategies, including cross-selling, up-selling, and churn management.
- Portfolio prioritization and customer support: Provide prompt, personalized after-sales support, ensuring timely responses and proactive communication.
- Product Promotion: Educate clients on new products and features, aligning them with their specific use cases.
- Collaboration: Serve as the main point of contact between customers and internal teams, offering valuable feedback.
- Customer Engagement: Hold regular video meetings to demonstrate product updates and strengthen relationships.
Your Profile
- Proficient in Spanish and fluent in English.
- Strong verbal and writing communication skills. Engage naturally!
- Customer-focused experience in support or satisfaction roles is highly valued.
- Ability to identify upselling and cross-selling opportunities.
- Ability to analyze client needs and provide tailored solutions.
- Ambitious, proactive, and a positive team player with strong organizational skills.
- Ready to thrive in a fast-paced, startup environment.
- Eager to take ownership and contribute to continuous improvement.
Perks of being part of our team
- High growth, multicultural and friendly environment 🤝
- Save expenses with Cobee 💰 and get your salary in advance with Payflow 💸
- Healthy life with Gympass 🧘🏽♀️
- Alan as private health insurance 🩺
- Language classes with Yolk Academy 👩🏽🏫
- Syra discounts, Nora & Apeteat lunch❗
- Breakfast in the office, organic fruit🍏 and free caffeine and theine☕
- Flexible schedules ⏰, pet Friendly 🐶 and no dress code!😀
Is this you?! Come rock the world with us!
About us 🚀
Factorial is an all-in-one HR Software fast-growing company founded in 2016. Our mission is to help SMEs automate HR workflows, centralize people data and make better business decisions. Currently, serves thousands of customers in over 60 countries all over the world and across industries, it has built a super diverse and multicultural team of over +1.000 people in Barcelona, Brazil and Mexico. 🌎
Our Values🫀
- We own it: We take responsibility for every project. We make decisions, not excuses.
- We learn and teach: We're dedicated to learning something new every day and, above all, share it.
- We partner: Every decision is a team decision. We trust each other.
- We grow fast: We act fast. We think that the worst mistake is not learning from them.
Wanna learn more about us? Here are some content!
Our LinkedIn company pageDiscover Factorial HR softwareOur unforgettable company event
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