Jr. Account Manager SMB

Hello!

At Factorial we're looking for a Jr. Account Manager SMB to help us take the company to the next level. 

We want to develop the extremely talented people in our team, scale the company culture and evangelize our views on how Human Resources can make a difference for organizations all over the world. 🚀

About Us

Factorial is an all-in-one HR Software fast-growing startup founded in 2016. Our mission is to help SMEs automate HR workflows, centralise people data and make better business decisions.

We landed in Mexico in 2021 and we have thousands of customers in over 60 countries all over the world and across industries and built a super diverse and multicultural team of over +1000 people in Barcelona, Brazil, Mexico, and EEUU offices.

We've won awards and received outstanding customer feedback since day one. The past years we closed over 200M$ in funding with top international venture capital firms (Atomico, Tiger Global, CRV, Creandum, Point Nine Capital, and K Fund).

The Role

What will I be doing?

• Build strong client relationships, through regular communication
• Contact clients to understand their requirements and understand their principal needs
• Work on sales strategies and value generation for upselling opportunities detected
• Provide after-sales support to retain customers
• Ensure prompt and accurate answers to client’s queries
• Have excellent traceability of your portfolio
• Suggest company products/services that maximize client satisfaction
• Promote new products/services to existing customers
• You will work for hand in hand with different teams - especially with the sales, product, and development teams - you will be their main contact person, so the feedback you can provide them will be super valuable.
• You will hold regular meetings through video calls with all your clients to generate engagement and show them product updates that fit their use cases.
• You will analyze the feedback provided by the clients and communicate it to the assigned team
• Make strong decisions based on your portfolio requirements always taking extreme care of the market budget.
• Special projects are more than welcome. Innovating and fixing internal processes is the cherry on top

Requirements

• You have one year of experience as a B2B account manager in SaaS or technology companies
• You have previous experience in a Customer Experience team
• You are analytical, organized, and a great multitasker
• You have a digital profile: you enjoy and adapt easily to new tech tools. Have a chameleon thinking
• You can easily hold a business conversation in English
• You are a good communicator and you empathize quickly with people and other areas
• You are proactive and you like to put forward new ideas within the team and new processes for company benefits
• You have retention and persuasion skills with clients who are ready to leave businesses with us
• You are good to understand client requirements and monetize the impact this will have to your client portfolio
• You must know that teamwork is essential to us so cooperation and communication is a must. We win as a Team
• Having a notion about how the LATAM market and clients work is a must
• You must live in Mexico City (onsite)

Perks of being part of our team 

• High growth, multicultural and friendly environment
• Health insurance
• Healthy life with Gympass
• Free languages classes
• Free coffee and tea
• Transportation assistance
• Grosery Vouchers
• Access to a corporate Health platform wich includes medical doctor, psychologist and nutritionist

Diversity is part of our culture and we are infused in an inclusive environment for all employees and candidates. Please feel free to apply with the way it suits you better! (blind resume, identity pronouns, cover letter, etc). We do not discriminate on any aspect, in fact; Factorial encourage everyone to join us!