Head of Account Management - German Market

Factorial is a leading HR SaaS company dedicated to optimizing HR processes for small and medium-sized businesses. Our platform streamlines operations, enhances efficiency, and supports business growth.

We are looking for a senior, German-speaking leader with strong commercial acumen and a proven track record in account retention and expansion. As Head of Account Management for the German market, you will be responsible for leading and scaling the German account management team, ensuring high customer retention and driving upsell opportunities.

You will also act as a key liaison between customers and our Product team, ensuring German market-specific needs and gaps are communicated effectively and addressed.

Key Responsibilities:

• Lead and scale the German account management team, ensuring high engagement and performance.
• Drive customer retention and expansion, ensuring long-term satisfaction and reducing churn.
• Develop and execute commercial strategies that enhance upsell opportunities within the German market.
• Collaborate with the Product team, gathering structured feedback on German market needs and advocating for necessary improvements.
• Implement data-driven account management strategies to optimize customer engagement and growth.
• Ensure strong internal collaboration with Sales, Operations, and Customer Success teams to drive overall business success.
• Monitor KPIs and continuously optimise team performance, leveraging automation and process improvements.

Requirements:

• Fluent German speaker, with excellent English communication skills.
• Proven experience in senior account management leadership, ideally in a SaaS or subscription-based business.
• Strong commercial skills, with a focus on retention, expansion, and upselling.
• Experience in leading and scaling teams.
• Ability to work closely with Product teams, effectively communicating market-specific needs and gaps.
• Data-driven mindset, with a structured approach to decision-making and strategy execution.
• Strong stakeholder management and collaboration skills.
• Experience in an international, fast-paced environment is a plus.

Why Join Factorial?

• Lead and scale the account management team in one of our key European markets.
• Be a strategic voice in shaping our German market strategy and product evolution.
• Work in a high-growth SaaS company that values data-driven decision-making.
• Competitive salary with performance-based incentives and career growth opportunities.

If you are a seasoned account management leader with a strong commercial mindset and the ability to bridge customer needs with product strategy, we would love to hear from you!