Global Operations Intern

Hello! 👋🏽

At Factorial we are looking for a Customer Success Operations Intern to help us boost the company to the next level 🦄

Ready to be part of the challenge?🚀

You will be part of the Global Operations team, focusing on the scope of an international Customer Success team of 250+ people.

If you feel like this is you, join our special and energetic Operations family right away.

The role 📜

1. Support day-to-day inquiries from the Customer Success team and the Sales team providing prompt and efficient resolution to all their inquiries

2. Develop and maintain standardised operations reports and dashboards to monitor Customer and Sales Performances.

3. Administer and support the Hubspot platform (adding new users creating new fields, implementing changes in the process, building workflows , etc)

4. Provide guidelines and education to the Customer Success around Hubspot policies and other tools

5. Build repeatable processes to empower the whole Customer operations team.

Your Profile 🧐

• English is a must
• Organisation and attention to details is a must
• You will be graduating at the end of your internship
• Excellent communication skills
• Ability to prioritise tasks and deliver to a high standard
• Project management skills
• Ability to play with numbers - a good knowledge of excel is needed
• CRM knowledge is a plus

Benefits 💆

We care about people and offer many benefits for employees:

• 🤝🏽 High growth, multicultural, and friendly environment.
• 🤓 Continuous training and learning based on your needs.
• 🧘🏽‍♀️ Healthy life with Gympass (Gyms, pools, outdoor classes).
• 👩🏽‍🏫 Language classes with Yolk Academy.

And when at the office...

• 🍏 Breakfast in the office and organic fruit.
• 🍱 Nora and Apetit discounts.
• ☕ Free caffeine and theine.
• 🐶 Pet Friendly.

About us 🚀

Factorial is an all-in-one HR Software fast-growing company founded in 2016. Our mission is to help SMEs automate HR workflows, centralize people's data, and make better business decisions. Currently, we serve thousands of customers in over 60 countries worldwide and across industries, and we have built a diverse and multicultural team of over 900 people in our Barcelona, Brazil, Mexico, and US offices. 🌎

Our Values 🫀

• We own it: We take responsibility for every project. We make decisions, not excuses.
• We learn and teach: We're dedicated to learning something new every day and, above all, sharing it.
• We partner: Every decision is a team decision. We trust each other.
• We grow fast: We act fast. We believe that the worst mistake is not learning from them.

Wanna learn more about us? Check our website!

#LI-RF1