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Hello! 👋
At Factorial we're looking for an Enterprise Team Lead to join our Spanish Customer Experience team and help us take our highest-value accounts to the next level.
In this role, you will report directly to the Head of Account Management for Spain and team up with other Area Managers to spearhead our mission of creating, for our Spanish Enterprise customers, the highest satisfaction levels, maximizing retention, and unlocking strategic growth opportunities.
Ready to be part of the challenge? 🚀
About the team 👥
Our Enterprise Customer Experience team is the strategic partner for Factorial’s largest and most complex clients. We don't just support: we consult, negotiate, and ensure that our top-tier users get maximum ROI from our platform. If you’re passionate about managing high-stakes relationships, love complex problem-solving, and thrive in strategic environments, you’ll fit right in.
What you'll do 📝
Lead & Empower: Guide a dedicated team of 6-8 Enterprise Account Managers, fostering a culture of ownership, self-improvement, and high performance, tailored to handling large corporate accounts.
Strategic Retention & Growth: Design and execute innovative strategies aimed at maximizing retention and driving expansion (upselling/cross-selling) within our top-tier client portfolio, contributing significantly to revenue amplification.
Contract Renegotiations: Directly oversee and support the team in complex contract renewals, multi-year renegotiations, and commercial structuring for high-value accounts.
Stakeholder Management: Guide your team in navigating complex corporate structures, building strong relationships with C-Level executives, HR Directors, and Procurement heads.
Hands-on Operational Involvement: Roll up your sleeves when needed. You will actively participate in steering committees, critical business reviews (QBRs), and crisis management for key accounts.
Data-Driven Optimization: Regularly monitor team performance metrics (NDR, GRR, NPS), identifying areas for improvement and implementing tailored strategies to drive business growth.
Cross-Functional Collaboration: Partner closely with Product, Engineering, and Enterprise Sales to feed back customer insights, ensuring our platform evolves to meet large-scale corporate needs.
Talent Development: Collaborate with the Talent team to recruit, onboard, and retain top-tier AM talent, building a robust and resilient team.
What are we looking for? 🎯
Language Skills: Spanish expert speaker and fluent in English. We are international!
Enterprise Experience: Proven experience managing individual contributors in an Enterprise Customer Success or Account Management team within a SaaS environment.
Negotiation & Executive Presence: Strong track record in contract renegotiations, handling procurement processes, and managing high-level stakeholders (C-Suite).
Operational Agility: You are strategic but also love being close to the action. You enjoy jumping into operations to unlock roadblocks for your team and clients.
Analytical Mindset: Strong analytical skills, a problem-solving mindset, and the ability to use data insights to make informed business decisions.
Startup Soul: Ready to work in a fast-paced, less corporate, startup environment—even when dealing with corporate clients!
Perks of being part of Factorial 😎
Alan as private health insurance 🩺
High growth, multicultural and friendly environment 🤝
Healthy life with Wellhub (Gyms, pools, outdoor classes) 🕺🏻
Save expenses with Cobee💰
Language classes 👩🏻🏫
Breakfast in the office and organic fruit 🍏
Food discounts with Nora 🍱
Pet Friendly 🐕
Much more that we'll spill during the interview process
About Factorial 🚀
At Factorial, we’re building the leading AI Business Management Software for companies of all sizes. Our platform centralizes key workflows across HR, Finance, Talent, Operations, and IT, freeing teams from manual processes so they can focus on what really matters: leading, growing, and taking care of their people.With over 1,500 employees across Europe, Asia, Africa, and America. We are one of Europe’s fastest-growing SaaS companies, proudly headquartered in Barcelona. If you're excited to shape the future of business management technology, we’d love to meet you.
We believe in diverse talent: we welcome applicants from all backgrounds and strongly encourage people of diverse experiences and identities to apply.
We believe in inclusion: we are committed to equal opportunities and actively promote workplace inclusion of people with disabilities. If you would like to learn more about our inclusive recruitment processes, you are welcome to indicate so optionally and we will share additional information with you.
Our values 🫀
We own it: We take responsibility for every project. We make decisions, not excuses.
We learn and teach: We're dedicated to learning something new every day and, above all, share it.
We partner: Every decision is a team decision. We trust each other.
We grow fast: We act fast. We think that the worst mistake is not learning from them.
Want to learn more about us? Check our website!