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At Factorial, we're looking for a new RevOps Specialist Junior to help us boost the company to the next level. 🦄
At Factorial, we’re on a mission to help small and medium businesses (SMBs) automate and elevate their HR processes so they can focus on people, not paperwork. With over 1000 employees across 9 markets, we serve 100,000+ users and are one of Europe’s fastest-growing SaaS companies.
We believe in bold goals, radical ownership, and inclusive collaboration. If you’re eager to grow in RevOps, love solving technical puzzles, and want to build scalable systems that empower our Customer Experience (CX) team we want to meet you.
We’re looking for a RevOps Specialist Junior to join our Customer Experience Operations team within Revenue Operations (RevOps).
You’ll be at the intersection of automation, systems, and support helping the CX team (Onboarding, Account Management, Support, Consultancy…) work more efficiently through reliable processes and smooth system performance.
This is a hybrid role combining hands-on system troubleshooting and workflow building. You’ll manage internal CX system tickets, solve issues in tools like HubSpot, Intercom, and Jira, and build automations that reduce manual work and recurring problems.
If you enjoy understanding how things work, fixing them, and making them better this role is for you.
⚙️ Design and maintain automations: build workflows in HubSpot, Zapier, and other tools to support scalable CX processes.
🔍 Diagnose and prevent issues: monitor automation performance, identify root causes, and create lasting fixes instead of temporary patches.
🗂️ Document and share knowledge: build clear documentation and internal resources to empower users and scale support.
🤝 Collaborate cross-functionally: work closely with RevOps, Data, and IT to align automations and systems improvements with business priorities.
🧩 Own the CX ticket queue: triage, troubleshoot, and resolve system-related requests from CX teams (HubSpot, Intercom, etc.).
🚀 Support new tool launches and updates: participate in testing and deployment of CX tools, ensuring smooth adoption.
1–2 years of experience in RevOps, Marketing/Sales/CX Ops, or Business Systems environments.
Hands-on experience with HubSpot (CRM) building or maintaining automations, workflows, or properties.
Strong logical thinking and a structured approach to problem-solving.
Curiosity about the “why” behind automation and a drive to continuously improve systems.
Detail-oriented, proactive, and comfortable juggling multiple priorities.
Clear written communication and a love for documentation.
Experience with tools like Zapier, Make, or Postman.
Exposure to ticketing systems (Jira, Zendesk, etc.).
Knowledge of APIs, webhooks, or basic scripting (JavaScript or similar).
Experience working in a B2B SaaS company.
Understanding of GTM processes (lead lifecycle, deal routing, onboarding).
Familiarity with Notion or Asana for project management.
At Factorial, we’re building the leading business management software for companies of all sizes. Our platform centralizes key workflows across HR, finance, and operations, freeing teams from manual processes so they can focus on what really matters: leading, growing, and taking care of their people.With over 1,200 employees across 7 markets, we serve 700,000+ users and are one of Europe’s fastest-growing SaaS companies, backed by top-tier investors and proudly headquartered in Barcelona.We believe in bold goals, radical ownership, and inclusive collaboration. If you're excited to shape the future of business management technology, we’d love to meet you.
Our Values 🫀
We own it: We take responsibility for every project. We make decisions, not excuses.
We learn and teach: We're dedicated to learning something new every day and, above all, share it.
We partner: Every decision is a team decision. We trust each other.
We grow fast: We act fast. We think that the worst mistake is not learning from them.
We believe in diverse talent: We welcome applicants from all backgrounds and strongly encourage people of diverse experiences and identities to apply.
We believe in inclusion: We are committed to equal opportunities and actively promote workplace inclusion of people with disabilities. If you would like to learn more about our inclusive recruitment processes, you are welcome to indicate so optionally and we will share additional information with you.
Wanna learn more about us?
Check our website!
Perks of being part of our team💆
We care about people and we also offer a lot of benefits for employees:
High growth, multicultural and friendly environment 🤝
Alan as private health insurance 🩺
Healthy life with Wellhub (Gyms, pools, outdoor classes) 🧘🏽♀️
Save expenses with Cobee 💰
Language classes 👩🏽🏫
Breakfast in the office and organic fruit 🍏
Nora discounts 🍱
Free caffeine and theine ☕
Pet Friendly 🐕