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Hello! 👋
At Factorial we're looking for a new Account Manager for the Spanish Market to help us support and scale our CX team to the next level. As part of the team in charge of account growth and retention, you'll be in charge of detecting upselling and cross-selling opportunities, closing upselling and cross-selling deals, and focus on retention and client satisfaction.
Ready to be part of the challenge? 🚀
Our Customer Experience team is the voice that guides our users every step of the way, making sure they always get the most out of Factorial. If you’re passionate about people and love turning a challenge into a great experience, you’ll fit right in.
Build strong client relationships and understand their requirements through regular video calls to create engagement and provide them with product updates.
It involves understanding the client's needs and goals and go-to person for anything and everything related to the client's experience
Identify upsell opportunities to ensure the satisfaction of the clients and to add more value to their company.
Analyze proactively your portfolio to make decisions and make an action plan for each company you are going to deal with.
Recognize and proactively report trends, and potential weaknesses and help find the best solution to improve customers’ journeys and our product.
You will work hand in hand with other teams (Sales, CX, Product, Engineering, Finance) to achieve Factorial's goals.
You have experience managing customer portfolios (B2B) minimum 1 year.
You are good at multitasking, problem solving and great team worker.
You are proactive and you like to put forward new ideas.
You have previous experience dealing with churn cases (retention) and upselling and cross-selling
You have worked through KPI
A proficient level of Spanish is required & professional English. We are international!
Bonus Points:
You have knowledge/experience in Human Resources/Software/Payroll.
Experience in full cycle Sales B2B.
High growth, multicultural and friendly environment 🤝
Healthy life with Wellhub (Gyms, pools, outdoor classes) 🕺🏻
Save expenses with Cobee💰
Language classes 👩🏻🏫
Breakfast in the office and organic fruit 🍏
Food discounts with Nora 🍱
Pet Friendly 🐕
Much more that we'll spill during the interview process
At Factorial, we’re building the leading AI Business Management Software for companies of all sizes. Our platform centralizes key workflows across HR, Finance, Talent, Operations, and IT, freeing teams from manual processes so they can focus on what really matters: leading, growing, and taking care of their people.With over 1,500 employees across Europe, Asia, Africa, and America. We are one of Europe’s fastest-growing SaaS companies, proudly headquartered in Barcelona. If you're excited to shape the future of business management technology, we’d love to meet you.
We believe in diverse talent: we welcome applicants from all backgrounds and strongly encourage people of diverse experiences and identities to apply.
We believe in inclusion: we are committed to equal opportunities and actively promote workplace inclusion of people with disabilities. If you would like to learn more about our inclusive recruitment processes, you are welcome to indicate so optionally and we will share additional information with you.
We own it: We take responsibility for every project. We make decisions, not excuses.
We learn and teach: We're dedicated to learning something new every day and, above all, share it.
We partner: Every decision is a team decision. We trust each other.
We grow fast: We act fast. We think that the worst mistake is not learning from them.
Want to learn more about us? Check our website!
About the selection process
30’ People Interview 🎯: Let’s meet! You will speak with our HR team about your experience and aspirations. Let’s see if we match 😉
30’ Team Lead Interview 👯: Meet your next Team Lead! You will share best practices, ways of working and knowledge with our Team Lead. Let’s see if we can work together!
1h Roleplay 🚀: Show us your hard skills. This is your moment to shine and let us know what could you bring to the table. *This step needs a preparation before the interview and it’s a key part in the process