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Client Success Internship - French Market

  • Intern
  • Full time
  • 08005, Barcelona, Barcelona, Spain
  • Customer Experience

Hello! 👋🏽

At Factorial we're looking for a new Client Success Intern for the French Market to help us boost the company to the next level. 🦄

Ready to be part of the challenge?🚀

The Role 📜

We are looking for a Client Success Intern for the French Market to join our Customer Experience team

What will you be doing:

  • Solve complaints and queries via ticket/phone within the expected time limits (SLA).
  • Control and follow up on any bugs with the operations team and the client.
  • Lead implementation sessions successfully. provide a wonderful first setup experience with new clients from end to end (emails, session/s, and feedback)
  • Retain companies under 49 seats. This is one of the most important tasks where you can apply everything learned in the Customer Experience world.

Your Profile 🧐

  • Ambitious, self-motivated, energetic
  • Committed, organized, proactive
  • Flexible, fast learner, risk-taker
  • Decisive, multi-task.
  • Native level of French
  • Comunicative-fluent English
  • Excellence in communicating and problem-solving

Internship requirements

  • Onsite Barcelona Office.
  • Duration: 6-month internship, 40h/week.
  • Possibilities to grow inside the company after the internship experience!


Perks of being part of our team 😏

  1. Healthy life with a free physiotherapist in the office and Gympass 🧘🏽‍♀️ 
  2. Language classes with Yolk Academy & Factorial Language exchange 👩🏽‍🏫
  3. Syra and Nora Real Food discounts ❗
  4. Breakfast in the office, organic fruit🍏 and free caffeine and theine☕
  5. Flexible schedules ⏰, pet Friendly 🐶 and no dress code!😀

Is this you?! Come rock the world with us! 👌


About Factorial HR 🤓

Factorial is an all-in-one HR Software fast-growing startup founded in 2016. Our mission is to help SMEs automate HR workflows, centralize people data and make better business decisions. Currently, serves thousands of customers in over 60 countries all over the world and across industries, it has built a super diverse and multicultural team of over +800 people in Barcelona, Brazil, Mexico, and EEUU offices.🌎

Do you want to know more about us? 👀

We've won awards and received outstanding customer feedback since day one. It has closed over 120M$ in funding with top international venture capital firms (Tiger, CRV, Creandum, Point Nine Capital, and K Fund).