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Client Onboarding Assistant- Brazil Market

  • Indefinite
  • Full time
  • 05424-000, Sao Paulo, Pinheiros, Brazil
  • Product

Hello! 👋

At Factorial we're looking for a Client Onboarding Assistant for the Brazilian Market to help us take the company to the next level. 📈

Ready to be part of the challenge? 🚀

About us 🤓

Factorial is an HR Software startup founded in 2016 in sunny Barcelona. 🌞 We have won awards and received outstanding customer feedback since day one. Also, we have raised over 80M$ in funding with top international venture capital firms (Tiger, CRV, Creandum, Point Nine Capital, and K Fund). Take a look and see how we started: The origin 🕳

Diversity is part of our culture, with over 25 nationalities in our teams and we are infused in an inclusive environment for all employees and candidates. Please feel free to apply the way it suits you better! (blind resume, identity pronouns, cover letter, etc). We do not discriminate in any aspect. In fact, Factorial encourages everyone to join us! 🌍

Our Mission 🚀

To help small and medium companies automate HR workflows, centralize people data and make better business decisions. Currently, we serve thousands of customers in over 60 countries all over the world and across industries, with a super talented team of over +700 people remotely and in our 4 offices in Spain, Brazil, Mexico, and the US.

The Role 📜

We are looking for an Onboarding Assistant to join our Country Product Expert team leading the Onboarding Process and owning the knowledge of the market, and helping Factorial grow in the Brazilian Market.

As part of the Country Product Expert team, you will be responsible for assisting with the onboarding of our biggest clients, with the help of the Account Manager and the Country Product Expert, ensuring that the platform is perfectly set up depending on the needs and specificities of the client.

One of your greatest challenges will be to make sure all the data of the client is perfectly set up. We would need you to have a critical mindset to help build the data entry roadmap, to automate as many things as possible.

You will be based in our São Paulo Office (onsite) with a flexible working schedule. 

What you will be doing:

  • Assist the Account Manager and Country Product Expert to onboard our biggest customers and set up the platform until the product is launched and used by the employees
  • Help build the data entry automation road map
  • Assist the Country Product Expert is some of their duties like market research and competitors' watch

Your Profile 🧐

  • Proactivity: you will need to find the best way to set up the accounts
  • Fast Learner: you can quickly become an expert on the software and it's easy for you to keep up-to-date with product updates
  • Problem-solving mindset: the ability to challenge your daily work to improve it
  • Previous experience as an Implementation owner or experience in Client Success in a SaaS company is a plus.
  • Knowledge of Human Resources is a plus!
    • Speak native-level Brazilian Portuguese 
    • Advanced English (speaking and writing) 
    • Other languages are a great plus (particularly Spanish).

Diversity is part of us, we have more than 25 nationalities in our teams and we promote an inclusive environment for all employees and candidates. Come join Factorial! 🌎

Want to know more about us? ➡️ We #betonpeople 💗