Account Manager US Market

Hello! 👋🏽
At Factorial, we're looking for a new Account Manager for the US market to help us take the company to the next level. 🦄
Ready to be part of the challenge? 🚀

The Role 📜
We’re looking for an Account Manager based in CDMX to join our Customer Experience team and act as a consultant for our existing clients within the US Market.

You will be responsible for retaining a specific portfolio of clients, building long-term relationships with them, understanding their processes and challenges, and identifying product improvements and upselling opportunities.

What will you be doing?

• Build strong relationships with clients and understand their needs through regular video calls to create engagement and provide product updates.
• Understand the client's needs and goals, acting as the go-to for anything related to their customer experience.
• Identify upsell opportunities to ensure client satisfaction and add more value to their business.
• Proactively analyze your portfolio to make decisions and create an action plan for each company you'll be working with.
• Recognize and report trends and potential weaknesses proactively, helping find the best solutions to improve the customer journey and our product.
• You’ll work hand-in-hand with other teams (Sales, CX, Product, Engineering, Finance) to achieve Factorial's goals.

Your Profile 🧐

• C1 level in English is a must, as all communication will be in English/ C1 level in English is required, as all communication will be conducted in English
• 2+ years of experience as a B2B Account Executive in SaaS or tech companies.

• Understanding how the U.S. market and clients work is a must.
• You have retention and persuasion skills with clients who may be considering leaving the business.
• You have a digital mindset: you enjoy and easily adapt to new tech tools.
• You are a good communicator and quickly empathize with people and other areas.
• You are proactive and enjoy proposing new ideas to the team and processes that benefit the company.
• You excel at understanding client needs and monetizing the impact this will have on your portfolio.
• You should know that teamwork is essential to us, so cooperation and communication are a must. We win as a team.

Benefits 🎉
Advantages of being part of our team!!

• High-growth, multicultural, and friendly environment.
• Language exchange at Factorial.
• Free caffeine and theine ☕️.
• Major medical insurance, nutrition, therapy.
• Gympass 🧘🏻‍♀️.
• Hybrid work and short Fridays.
• Breakfast and snacks 🥞🍒.

About Factorial 🚀
Factorial is an all-in-one HR software, a fast-growing company founded in 2016. Our mission is to help SMEs automate HR workflows, centralize employee data, and make better business decisions. We currently serve thousands of clients in over 60 countries worldwide, across various industries. We've built a super diverse and multicultural team of over 900 people in our offices in Barcelona, Brazil, Mexico, and the US. 🌎

Our Values 🫀

• We own it: We take responsibility for every project. We make decisions, no excuses.
• We learn and teach: We’re dedicated to learning something new every day and, most importantly, sharing it.
• We partner: Every decision is a team decision. We trust each other.
• We grow fast: We act fast. We believe the worst mistake is not learning from them.