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Account Manager - UK&I

  • 08005, Barcelona, Barcelona, Spain
  • Customer Experience


At Factorial we're looking for a new Account Manager for the UK&I Market to help us boost the company to the next level. 🦄

Ready to be part of the challenge?🚀

The Role

We are looking for an Account Manager for the UK&I Market to join our Customer Experience team to act as the first point of contact with existing customers, answer their queries and increase client satisfaction.

You will be in charge of onboarding and retaining a specific portfolio of clients creating long-term relationships with them, understanding their processes and problems, detecting product improvements and upsell opportunities. What will you be doing:

  • Onboard our new UK&I customers by assisting them via video call and e-mail until Factorial is fully implemented in their organisation.
  • Build strong client relationships and understand their requirements through regular video calls in order to create engagement and provide them with product updates.
  • Provide after-sales support to retain customers.
  • Identify upsell opportunities and generate a minimum of revenue from each client.
  • Ensure prompt and accurate answers to clients’ queries.
  • Recognize and proactively report trends, potential weaknesses and help find the best solution to improve customer’s journey and our product.

Your Profile 

  • You are analytical, organised, and a great multitasker.
  • You have a digital profile: you enjoy and adapt easily to new tech tools.
  • You are interested in the B2B SaaS environment.
  • You are a good communicator and you empathize quickly with people.
  • You are proactive and you like to put forward new ideas.
  • You have previous experience in a customer service/sales position, preferably in online support.
  • Speak native-level English.

Perks of being part of our team 

  1. Save expenses with Cobee 💰 and get your salary in advance with Payflow 💸
  2. Healthy life with a free physiotherapist in the office, Gympass 🧘🏽‍♀️ and Alan as private health insurance 🩺
  3. Language classes with Yolk Academy & Factorial Language exchange 👩🏽‍🏫
  4. Syra and Nora Real Food discounts ❗
  5. Breakfast in the office, organic fruit🍏 and free caffeine and theine☕
  6. Flexible schedules ⏰, pet Friendly 🐶 and no dress code!😀

About Factorial HR

Factorial is an all-in-one HR Software fast-growing startup founded in 2016. Our mission is to help SMEs automate HR workflows, centralise people data and make better business decisions.

Currently, serves thousands of customers in over 60 countries all over the world and across industries, it has built a super diverse and multicultural team of over +850 people in Barcelona, Brazil, Mexico, and EEUU offices.🌎

Do you want to know more about us?

We've won awards and received outstanding customer feedback since day one. It has closed over 120M$ in funding with top international venture capital firms (Tiger, CRV, Creandum, Point Nine Capital, and K Fund).