Account Manager French Market

Hello! 👋🏽

At Factorial we're looking for a new Account Manager for the French Market to help us boost the company to the next level. 📈

Before digging into much details...

Factorial bets for potential and growth, and we believe diversity and collaboration are the key for rocking the world!

If you seek a place to demonstrate and be accountable of your own success, but you don't meet every point of this Job Description, please, apply anyway!

Are you ready for the challenge?🚀

• Build, engage and develop top quality relationship with our enterprise customers, through regular communication, constant and proactive improvement action plans.

• Manage your own customer's portfolio, keep its information updated on a daily basis and build tracking reports of the status of the accounts.

• Constant contact with existing clients to understand their requirements and needs, expectations and strategize a personalized sales plan.

• Provide after-sales support, Cross-selling, up-selling and churn management, and guarantee a strong long term, transparent and trustable relationship.

• Ensure prompt and accurate answers to all clients’ queries offering personalized feedback.

• Promote and explain new products/services and functionalities to existing customers.

• You will work hand in hand with different teams - especially with the sales, product, and development teams - you will be their main contact person, so the feedback you can provide them will be super valuable.

• You will hold regular meetings through video calls with all your clients to generate engagement and show them product updates that fit their use cases.
  

Your Profile 🧐

• French expert speaker & professional in English

• Previous Customer oriented experience; other Sales,Customer Satisfaction, and similar experiences are highly valued!

• You like making things easier for customers and colleagues. If there’s a roadblock, you want to smooth it away!

• Ambitious, self-motivated but team worker, energetic and positive thinker (eyes on the bright side!)

• Committed, organized, proactive problem solver and you love helping people.

• Strong organizational skills with extensive use of CRM tools and portfolio management.

• Decisive and fearless to pick up the phone and support our clients.

• Ready to work in a fast-paced, less corporate, startup environment.

• Eager to take ownership of the company and share improvement points (we have a culture of change!)

Structured Career Paths & Salary from 35.000 to 42.000 OTEs (80% fix+ 20% uncapped variable).

About us 🚀

At Factorial, we’re building the leading business management software for companies of all sizes. Our platform centralizes key workflows across HR, finance, and operations, freeing teams from manual processes so they can focus on what really matters: leading, growing, and taking care of their people.With over 1,200 employees across 7 markets, we serve 700,000+ users and are one of Europe’s fastest-growing SaaS companies, backed by top-tier investors and proudly headquartered in Barcelona.We believe in bold goals, radical ownership, and inclusive collaboration. If you're excited to shape the future of business management technology, we’d love to meet you.

Our Values 🫀

• We own it: We take responsibility for every project. We make decisions, not excuses.

• We learn and teach: We're dedicated to learning something new every day and, above all, share it.

• We partner: Every decision is a team decision. We trust each other.

• We grow fast: We act fast. We think that the worst mistake is not learning from them.

• We believe in diverse talent: We welcome applicants from all backgrounds and strongly encourage people of diverse experiences and identities to apply.

• We believe in inclusion: We are committed to equal opportunities and actively promote workplace inclusion of people with disabilities. If you would like to learn more about our inclusive recruitment processes, you are welcome to indicate so optionally and we will share additional information with you.

Wanna learn more about us? Check our website!

Perks of being part of our team

We care about people and we also offer a lot of benefits for employees:

• High growth, multicultural and friendly environment

• Alan as private health insurance

• Healthy life with Wellhub (Gyms, pools, outdoor classes)

• Save expenses with Cobee

• Language classes

• Breakfast in the office and organic fruit

• Nora discounts

• Free caffeine and theine

• Pet Friendly

Is this you?! Come rock the world with us!

#LI-IE1