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Account Manager - DACH Market

  • Indefinite
  • Full time
  • 08005, Barcelona, Barcelona, Spain
  • Customer Experience

Hello! 👋

At Factorial we're looking for a new Account Manager for the DACH Market to help us boost the company to the next level. 🦄

Ready to be part of the challenge?🚀


The Role 📜

We are looking for an Account Manager for the DACH Market to join our Customer Experience team to act as the first point of contact with existing customers, answer their queries and increase client satisfaction.You will be in charge of retaining a specific portfolio of clients creating long-term relationships with them, understanding their processes and problems, and detecting possible improvements in our product that are critical for them. You will advise our clients on how to use our solution and you will be the key point of contact.

What will you be doing:

  • Build strong client relationships, through regular communication
  • Contact clients to understand their requirements and work on a sales plan
  • Provide after-sales support to retain customers
  • Ensure prompt and accurate answers to clients’ queries
  • Report on the status of accounts
  • Suggest company products/services that maximize client satisfaction
  • Promote new products/services to existing customers
  • You will work hand in hand with different teams - especially with the sales, product, and development teams - you will be their main contact person, so the feedback you can provide them will be super valuable.
  • You will hold regular meetings through video calls with all your clients to generate engagement and show them product updates that fit their use cases.


Your Profile 🧐

  • You are analytical, organized, and a great multitasker.
  • You have a digital profile: you enjoy and adapt easily to new tech tools
  • You are familiar with the B2B SaaS environment (it is a plus)
  • You are a good communicator and you empathize quickly with people
  • You are proactive and you like to put forward new ideas
  • You have previous experience in a customer experience team
  • Speak native-level German
  • Speak advanced English


Perks of being part of our team 😏

  1. Save expenses with Cobee 💰 and get your salary in advance with Payflow 💸
  2. Healthy life with a free physiotherapist in the office, Gympass 🧘🏽‍♀️ and Alan as private health insurance 🩺
  3. Language classes with Yolk Academy & Factorial Language exchange 👩🏽‍🏫
  4. Syra and Nora Real Food discounts ❗
  5. Breakfast in the office, organic fruit🍏 and free caffeine and theine☕
  6. Flexible schedules ⏰, pet Friendly 🐶 and no dress code!😀

Is this you?! Come rock the world with us! 👌


About Factorial HR 🤓

Factorial is an all-in-one HR Software fast-growing startup founded in 2016. Our mission is to help SMEs automate HR workflows, centralize people data and make better business decisions. Currently, serves thousands of customers in over 60 countries all over the world and across industries, it has built a super diverse and multicultural team of over +800 people in Barcelona, Brazil, Mexico, and EEUU offices.🌎

Do you want to know more about us? 👀

We've won awards and received outstanding customer feedback since day one. It has closed over 120M$ in funding with top international venture capital firms (Tiger, CRV, Creandum, Point Nine Capital, and K Fund).