Account Management - Retention

Hello!

At Factorial, we are excited to announce an opening for an Account Management - Retention role. We are looking for a dedicated professional who is passionate about customer success and retention strategies to join our team and help us enhance our client relationships! 🌟

Ready to take on this challenge? 🚀

The Role 📜

As the Account Management - Retention specialist, you will be a key point of contact for our existing clients, ensuring their satisfaction and loyalty. Your main focus will be on understanding their needs, addressing any concerns, and proactively providing solutions that enhance their experience with our services. You will play a crucial role in developing long-term relationships with clients and driving retention initiatives.

• Engage with clients: Conduct regular check-ins and feedback sessions to understand client satisfaction and identify areas for improvement.
• Analyze data: Utilize analytics tools to track customer engagement metrics and identify trends that may impact retention.
• Develop strategies: Collaborate with cross-functional teams to design and implement retention programs that drive customer loyalty.
• Address issues: Act as the primary point of contact for resolving any client issues or concerns promptly and effectively.
• Feedback loop: Create feedback loops with clients to ensure they feel heard and valued, contributing to our product development process.

Your Profile 🧐

• You have at least 2 years of experience in account management or customer success roles, preferably in a B2B environment.
• Your communication skills are top-notch, both written and verbal.
• You are analytical, with a knack for interpreting data and making informed decisions.
• You have experience with CRM tools (e.g., HubSpot, Salesforce) and customer engagement platforms.
• You thrive in a fast-paced environment and can manage multiple priorities effectively.
• You are proactive, empathetic, and genuinely care about helping customers succeed.

Benefits 🎉

1. The opportunity to work in a high-growth environment with a dynamic team.
2. Comprehensive health insurance coverage.
3. A flexible work schedule that promotes work-life balance.
4. Professional development opportunities to enhance your skills.
5. A supportive company culture that values employee well-being.
6. Access to wellness programs and resources.

About Factorial 🚀

Factorial is an all-in-one HR Software company founded in 2016. Our mission is to help SMEs automate HR workflows, centralize people data, and make better business decisions. We serve thousands of customers in over 60 countries worldwide. Our diverse team of +900 people is based in Barcelona, Brazil, Mexico, and the US. 🌎

Our Values 🫀

• We own it: We take responsibility for every project. We make decisions, not excuses.
• We learn and teach: We're dedicated to learning something new every day and sharing it.
• We partner: Every decision is a team decision. We trust each other.
• We grow fast: We act quickly. The worst mistake is not learning from them.